For teams building useful agents
Insights
Practical guides for choosing work, setting boundaries, testing behavior, and keeping people involved where their judgment matters.

How to choose your first agent workflow
Compare tasks by evidence, review effort, and the cost of a mistake before choosing a pilot.
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Write an agent brief your team can use
A worksheet for inputs, outputs, permissions, and exceptions that turns a vague request into a buildable task.
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Test an agent before it meets customers
Build an evaluation set that checks saved outcomes, awkward inputs, and recovery paths as well as good answers.
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Where an agent should hand work back
Design approvals and exception queues so a person receives the right context and can safely resume the work.
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